Privacy Policy
Last updated: June 15, 2025
1. Introduction
Welcome to SocialScan. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our social media sentiment analysis platform.
Our Commitment: Your privacy is fundamental to our service. We only collect data necessary to provide you with the best possible sentiment analysis experience.
2. Information We Collect
2.1 Personal Information
When you create an account or use our services, we may collect:
- Email address (for account creation and communication)
- Username (for account identification)
- Password (encrypted and securely stored)
- Subscription and billing information
- Account preferences and settings
2.2 Usage Data
To improve our services and provide analytics, we collect:
- IP address and location data
- Browser type, version, and device information
- Operating system and device specifications
- Pages visited and features used
- Time spent on platform and session duration
- Search queries and interaction patterns
2.3 Social Media Data
Our platform analyzes publicly available social media content for sentiment analysis:
- Public posts and comments from Twitter/X, Reddit, and Truth Social
- Hashtags and trending topics
- Engagement metrics (likes, shares, comments)
- Sentiment scores and analysis results
3. How We Use Your Information
We use your information to provide and improve our services:
Service Provision
- Provide and maintain our platform
- Manage your account and preferences
- Send notifications and alerts
- Provide customer support
Improvement & Analytics
- Analyze usage patterns and trends
- Improve our algorithms and features
- Enhance security and prevent fraud
- Comply with legal obligations
4. Data Security
We implement comprehensive security measures to protect your personal information:
Security Measures
- Encryption: All sensitive data is encrypted in transit and at rest
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Storage: Data stored in secure, monitored environments
- Access Controls: Strict employee access controls and authentication
- Monitoring: 24/7 security monitoring and incident response
5. Third-Party Services
We work with trusted third-party services to enhance our platform:
Stripe
Secure payment processing for subscriptions
Google Analytics
Website analytics and performance monitoring
Social APIs
Access to public social media data for analysis
6. Your Rights
You have comprehensive rights regarding your personal data:
- Access: View all personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Opt-out: Unsubscribe from marketing communications
- Export: Download your data in a portable format
- Restrict: Limit how we process your data
How to Exercise Your Rights: Contact us at privacy@socialscan.app to make any requests regarding your personal data.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for basic platform functionality
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how you use our platform
- Marketing Cookies: Deliver relevant content and advertisements
You can control cookies through your browser settings or our cookie preference center.
8. Children's Privacy
Age Restriction: Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Binding corporate rules
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through:
- Email notifications to registered users
- In-platform notifications
- Updates posted on our website
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Inquiries: support@socialscan.app
Privacy Officer: privacy@socialscan.app
Website: https://socialscan.app
Response Time: Within 48 hours